Returns

KAYLINE products are engineered to provide problem-free-installation and use within its specified period. We adhere to the strictest internal guidelines which are guided by international quality standards. International testing organisations are used to monitor the quality of products in conjunction with observing how products are used in daily activities. Defective products purchased directly from KAYLINE will be replaced, free of charge pending an investigation and provided that all of the following apply:

• the products were installed, used, cleaned and/or maintained in accordance with instructions provided by KAYLINE cleaning instructions are noted below for your convenience. 
• the owner provides us with the defective product, a short description of the problem, as well as a copy of the proof-of-purchase, within 30 days of the problem occurring; 
• the defect is a manufacturing defect.

It is important to note that while KAYLINE Hardware Components products are corrosion resistant, they can still be affected by external influences such as air pollutants, climatic conditions (e.g. salt and high humidity in coastal regions), handling, cleaning, and structural conditions during assembly.

All services and returns are provided without acknowledgement of any legal responsibility and are at any time subject to change without further notice. 

To the fullest extent permitted by law, all other claims are excluded, including any related labour costs regarding removal of the defective product and/or installation of the replacement part and any consequential damage. Improper use as well as improper operation or excessive loads are further excluded. A claim for defective products in furniture used for commercial purposes will be handled on a case-by-case basis.

Products are to be cleaned with a damp (not wet) clean cloth, and clean water only. Use a soft, lint-free cloth. Always wipe the furniture again afterwards with a dry cloth. All countertop, plaster and paint work must be completed before installing runner systems, as the subsequent dust can adversely affect the function. Wipe off dirt as soon as it appears. Do not use cleaning liquids on the hardware as additives will destroy the nickel coating and cause rust. Do not store open containers of cleaning products such as baking powder, dishwasher products or table salt. Please note steam and fumes can cause corrosion on all metal surfaces. 

For all product return queries please email us : orders@kayline.co.za